Balto is the leading Real-Time Guidance Platform for Contact Centers, powered by advanced AI technology. It empowers agents to communicate effectively on every call by providing instant suggestions and insights. With Balto, you can automatically score 100% of calls, analyze successful interactions, and identify coaching opportunities in real-time. This innovative platform not only guides agents with the best phrases to use but also generates easy-to-read reports that highlight adherence to best practices. Since its inception in 2017, Balto has been dedicated to enhancing customer service experiences, increasing conversion rates, and delivering measurable results for contact centers. Transform your communication strategy and foster immediate behavioral changes with Balto's intelligent support.