Article 1 (Definition of Terms)

The main terms in these Terms of Use are defined as follows.

1. “Aidb service (hereinafter referred to as” this service ”)” means a cloud-based corporate collaboration service provided by Principle Inc on the Internet.
2. “Software” means software that needs to be downloaded in order to use some of the functions of this service. Unless otherwise specified, this service includes this software.
3. “Site” means the website operated by the Company in relation to the Service.
4. “Starter Plan” means the usage form of this service to use the function decided without the usage time decided in the price list for free.
5. “Standard Plan” means the usage form of this service to use the function decided without the usage time decided in the price list for a fee.
6. “Premium Plan” refers to the usage form of using this service for advanced functions determined without the usage time determined in the price list for a fee.
7. “Enterprise Plan” means a usage form that uses the service to respond to consultations for a fee.
8. “Use Agreement” means a contract for receiving the provision of this service from the Company.
9. “Subscriber” means a person who has a contract with the Company based on these Terms of Use. In addition, subscribers of Premium Plan and Enterprise Plan are considered to be using this service for business.
10. In the following, all “Subscribers” and “Premium Plan Users, etc.” are collectively referred to as “Customers.”
11. “Monthly Contract” means a one-month contract for the Services that has been started by paying a one-month usage fee for the Services, and exists in the Standard Plan, Premium Plan and Enterprise Plan.
12. “Annual Contract” means a one-year contract for the Service that has been started after paying the usage fee for one year of the Service, and exists in the Premium Plan.
13. “License” means the qualification that can be registered as a Premium Plan user.

Article 2 (Application and Change of Terms)

14. These Terms of Use apply to all customers. If you do not agree to these Terms of Use, you may not use the Service.
15. If there are other provisions regarding the Service (hereinafter referred to as “Other Provisions”) on the Site, the other provisions shall constitute a part of these Terms of Use. If the provisions of these Terms of Use and the contents of other provisions are different, these Terms of Use shall prevail.
16. Subscribers of Premium Plan and Enterprise Plan are responsible for explaining the contents of these Terms of Use and ensuring that the Premium Plan Users, etc. who have approved their use start using the Service.
17. Premium Plan users who cannot understand and comply with the contents of these Terms of Use may not use this service.
18. We may change these Terms of Use at any time and you agree to it. Unless otherwise specified by us, changes to these Terms of Use will be announced to you from time to time by posting them on this site and will take effect upon such posting. If you do not agree to the change of these Terms of Use, your sole remedy is to terminate the contract by the cancellation procedure prescribed in Article 19.
19. If these Terms of Use are changed, you may be asked to accept the changed Terms of Use.

Article 3 (Provision of the Service)

20. The Company provides the Service to the Customer. The specific content of the service of each plan in the Service depends on the content of the service plan specified separately.
21. The customer shall, at his / her own responsibility and expense, prepare the environment necessary for the use of this service, such as hardware, software, internet connection line, security, etc. (hereinafter referred to as “usage environment”).

Article 4 (Known property, etc.)

22. All patent rights, utility model rights, design rights, trademark rights, copyright, rights under the Unfair Competition Prevention Act, and all other property or personal rights (hereinafter referred to as “intellectual property rights, etc.”) related to this service, such as programs, service provision screens, and this software, belong to the Company or its licensors.
23. The Customer may use the Service based on the conclusion of the Service Usage Agreement, but the Customer does not acquire any intellectual property rights, etc. related to the Service provided. The Customer shall not attempt to reverse engineer, decompile, disassembler, or otherwise analyze the Service, in whole or in part.

Article 5 (Eligibility for Use)

When a person under the age of 14 applies for the use of this service, he / she shall obtain the consent of the parental authority in advance.

Article 6 (Contract Period)

24. Contract Establishment and Start Date By receiving an application for the use of this service and displaying the start date of use of this service on the online member-only screen from the Company, it is assumed that the Company has accepted the application and the contract is concluded.
25. Starter plan contract period The Starter Plan does not have a fixed contract period.
26. Standard plan contract period The contract period of the Standard Plan shall be one month from the start date of use displayed on the member-only screen when the contract is concluded in the case of a monthly contract, and one year from the start date of use displayed on the member-only screen when the contract is concluded in the case of an annual contract.
27. Premium plan contract period The contract period of the Premium Plan is one month from the start date of use displayed on the member-only screen when the contract is concluded in the case of a monthly contract, and one year from the start date of use displayed on the member-only screen when the contract is concluded in the case of an annual contract.
28. Enterprise Plan Subscription Term The contract period of the Enterprise Plan is one month from the start date of use displayed on the member-only screen when the contract is concluded in the case of a monthly contract, and one year from the start date of use displayed on the member-only screen when the contract is concluded in the case of an annual contract.
29. Automatic Renewal of Contract Unless the subscriber of the Standard Plan, Premium Plan and Enterprise Plan makes a request to terminate the contract by the cancellation procedure prescribed in Article 17, Paragraph 2 by the expiration date of the contract period, the contract will be automatically renewed for one month in the case of a monthly contract, and automatically renewed for one year in the case of an annual contract, and the same shall apply thereafter.
30. Base time All times specified in these Terms of Use are based on Japan Standard Time.

Article 7 (Change of Plan)

Subscribers who fall under the following items can apply to the Company for a plan change as described in each item. 31. Starter Plan Subscribers You can change plans to Standard, Premium, or Enterprise plans. 32. Standard Plan Subscriber You can change to the Starter, Premium, or Enterprise plan. 33. Premium Plan subscribers You can apply for a plan change to the Enterprise plan. You can apply for a change from a monthly contract to an annual contract or from an annual contract to a monthly contract. However, you cannot apply for a change from an annual contract to a monthly contract more than one month before the expiration date of the contract period. 34. Enterprise Plan Subscribers You cannot change your plan to another plan. You can apply for a change from a monthly contract to an annual contract or from an annual contract to a monthly contract. However, you cannot apply for a change from an annual contract to a monthly contract more than one month before the expiration date of the contract period.

Article 8 (Authentication, Password Management, etc.)

35. To use this service, you need to register your email address and password.
36. The customer shall strictly manage the registered e-mail address and password, and shall not be known to third parties. If you feel that your password has been known to a third party, you shall immediately change your password.
37. When the Company is logged in by entering the e-mail address and password registered by the customer and this service is being used, it is assumed that the customer who registered the e-mail address and password is using this service.

Article 9 (Utilization of Materials)

38. In using this service, the contractor shall pay the usage fee in accordance with the provisions of the following items.

1. Service usage fee The usage fee for this service shall be subject to the contents of the service plan separately specified.
2. Additional storage usage fee The usage fee for additional storage shall be subject to the contents of the additional storage comparison page separately specified. The usage fee paid for the first time is prorated by the number of days remaining from the contract start date of additional storage to the next update date.
3. Payment method Only credit card payment or a method separately specified by the Company (hereinafter simply referred to as “credit card payment”) can be used.
4. Occurrence of usage fee After starting and changing the use of each plan and applying for the use of additional functions, the usage fee will be charged from the day the payment process is completed by the payment method specified by our company. In addition, at the time of contract renewal, the fee will be charged from the contract renewal date, not the day the payment process is completed. Contract renewal will be applied in accordance with Article 6.
5. Payment date The payment date will be the debit date based on each credit card company membership agreement.

2. Notes on payment of charges Regardless of whether you use it during the contract period, you will pay the full amount of usage fee within the contract period. Even if there is a usage fee that you have already paid, we will not refund it to the subscriber. Also, if you reduce the number of licenses of the Premium Plan or Enterprise Plan and add it again, even if the payment period overlaps the usage fee related to the license that was subject to the reduction or addition, discount or refund of the usage fee for the duplicate amount will not be done. Similarly, if you change from the Standard Plan or Premium Plan Monthly Subscription to the Enterprise Plan, even if the payment period overlaps, there will be no discount or refund of the usage fee for the duplicate amount. However, if you change from the Premium Plan Annual Subscription to the Enterprise Plan, the month to which the plan change date belongs (not “month” with one unit from the first day to the last day, but “month” with one unit of the contract period of the Premium Plan Annual Subscription divided into 12 The usage fee of the Premium Plan Annual Contract corresponding to the period from the next month to the expiration date of the Premium Plan Annual Contract shall be refunded only if the refund application is made by the method specified by the Company (There will be no discount or refund of the usage fee of the Premium Plan Annual Contract for the month to which the plan change date belongs). If there are separate usage conditions (payment date, credit limit, etc.) set by credit card companies, collection agency companies, raccoon, financial institutions, etc., we will follow the terms and conditions stipulated in them.
3. Revision of charges The Company may revise or partially change the fee amount without the consent of the Contractor, and the Contractor shall pay the revised fee by the method designated by the Company.
4. Delay in payment If the payment method designated by the Company is not able to process the settlement of the usage fee, the Company may take procedures for suspension or cancellation of the service in accordance with Articles 15 and 21. At the request of the Company, the Contractor shall immediately pay the unpaid portion and delay damages at the rate of 14.6% per year by the method designated by the Company.

Article 10 (Change of Notified Matters)

If there is a change in the matter notified to the Company at the time of applying for this service, the customer shall promptly notify the change through the online method prescribed by the Company.

Article 11 (Contact)

39. We will contact you by means of communication that we deem appropriate, such as sending a document, sending an e-mail, or posting on this site. If such communication is made by sending an e-mail or posting on this site, it is assumed that the customer was reached at the time of delivery on the Internet.
40. Contact from the customer to the Company shall be made by sending an email from the mail form on this site or sending a chat from the chat support page. The Company shall not respond to contact from means other than the above.

Article 12 (Handling of Personal Information)

We will handle your personal information appropriately based on our privacy policy.

Article 13 (Change of Service Contents)

The Company may, without prior notice to the Customer, change the terms and conditions of each plan of the Service, the price, the content of the Service, such as partial revision and abolition of the Service, and the Customer agrees to this. In addition, the changes shall be described on the website without delay and sent to the customer’s registered e-mail address.

Article 14 (Interruption of Service)

In the case of any of the following items, the Company may temporarily suspend the provision of services without prior notice to the customer. Please understand this before using. 41. When performing system maintenance of this service regularly or urgently 42. When this service cannot be provided due to fire, power failure, accident, etc. 43. When this service cannot be provided due to natural disasters such as earthquakes, eruptions, floods, tsunamis, etc. 44. When this service cannot be provided due to war, turmoil, riot, civil disorder, labor dispute, etc. 45. Unexpected technical problems. 46. In addition, for operational or technical reasons, the Company determines that it is necessary to temporarily suspend this service

Article 15 (Suspension of service due to customer’s convenience)

The Company may suspend the provision of services until the reason for resumption specified in each item occurs if the customer has a reason for suspension specified in the following items. 47. (Reason for stopping) The payment method designated by the Company cannot process the payment of the usage fee. (Reason for re-opening) Confirmation of payment of all unpaid fees 48. (Reason for stopping) Accrued fees occur and the Company cannot contact the Contractor (Reason for re-opening) The contractor has been contacted and the payment of all unpaid fees has been confirmed. 49. (Reason for stopping) When we need to contact you, we cannot contact you. (Reason for re-opening) Being able to contact the customer 50. (Reason for stopping) In case of violation of Article 22, the violation state is not rectified (Reason for re-opening) The violation of Article 22 has been rectified.

Article 16 (Abolition of this service)

51. We may terminate the contract for this service or abolish the provision of this service in the event of unavoidable reasons.
52. In the case of abolishing this service, we will notify the customer in advance by notice on the website or other appropriate method. However, this does not apply in the case of emergency or other unavoidable circumstances.

Article 17 (Cancellation by Contractor)

53. About subscribers of the Starter Plan The subscriber of the Starter Plan can cancel the use contract of this service at any time by requesting cancellation of the use contract to the Company. The cancellation date shall be the date when the application for cancellation reaches the Company, and when the cancellation is completed, it will be displayed on the online cancellation completion screen and a notification will be sent to the email address notified by the contractor.
54. Subscribers of Standard, Premium and Enterprise plans Subscribers of the Standard Plan, Premium Plan and Enterprise Plan may terminate the Service Usage Agreement by requesting cancellation on the online cancellation page designated by the Company by the expiration date of the contract period. The cancellation date shall be the date on which the application for cancellation reaches the Company, and when the cancellation is completed, that effect will be displayed on the online cancellation completion screen and a notification will be sent to the email address notified by the contractor. Regardless of cancellation in the middle of the contract period or the number of days of use, the fee for the contract period stipulated by the Company shall be paid in full, and even if there is a usage fee already paid, the Company will not refund to the contractor.

Article 18 (Refund / Cancellation)

55. The contractor cannot withdraw (cancel) the application after the conclusion of the contract except in the case of Article 19 (cancellation by the contractor).
56. Notwithstanding the provisions of the preceding paragraph, if the Company provides a service that differs from the application content of the contractor to the customer, the contractor may contact the Company by e-mail or by means provided by the Company and withdraw or cancel the application.
57. In the case of cancellation pursuant to the provisions of the preceding paragraph, we will refund by bank transfer or cancellation of credit card payment.

Article 19 (Prohibition of Ferry)

58. The Company shall be able to transfer claims against customers to a third party, and the customer shall consent to the provision of personal information etc. to the third party for that purpose.
59. You may not assign, transfer, set collateral, or otherwise dispose of your position under this Agreement or your rights and obligations under this Service to a third party without our prior written consent. However, this shall not apply to the case where we specifically stipulate it as the content of this service.

Article 20 (Prohibited matters)

When using the Service, the Customer shall not, with or without intent or negligence, engage in any of the following acts by himself / herself or by using a third party. 60. Acts that infringe or may infringe upon the intellectual property rights, property, privacy, or portrait rights of the Company or a third party, such as the copyrights, trademark rights, etc., of the Company or a third party, such as the act of transmitting the copyrighted work of another person or its reproductions without obtaining consent, or the act of transmitting matters belonging to the privacy or trade secrets of another person. 61. Acts that cause disadvantage or damage to the Company or a third party, or acts that may cause such disadvantage or damage. 62. Acts that violate the human rights of a third party, or acts that are contrary to public order and morals, or acts that are likely to do so. 63. Criminal acts or acts that lead to or may lead to criminal acts, such as using this service for means of committing crimes such as fraud and intimidation, or for instigating and inciting crimes. 64. Acts that interfere with the operation of the Company or the Service, such as using the Service in a manner that places an extreme load on the servers of the Company’s data center, or acts that may interfere with the operation of the Company or the Service. 65. Acts that damage or may damage the trust of the Company or the Service. 66. Acts of making false declarations or reports to the Company. 67. Acts of using or providing harmful programs such as computer viruses through this service or in connection with this service, or acts that are likely to do so. 68. Acts that violate laws and regulations. 69. The act of having a third party other than the customer enter the e-mail address and password registered as the customer’s and use this service. 70. Lending or transferring the position under the Service Usage Agreement to a third party without the prior written consent of the Company. 71. Reverse engineering, decompiling, or disassembler any part or all of the Services, or any other act of analyzing the Services. 72. Acts of any kind of interaction or involvement with Anti-Social Forces, etc., such as cooperation or involvement in the maintenance, operation or management of Anti-Social Forces, etc. (meaning Boryokudan, Boryokudan members, right-wing groups, Anti-Social Forces, and other equivalent persons; the same shall apply hereinafter) 73. Applying for indiscriminate contact with an unspecified number of customers, adding to group chats, sending the same or similar messages (excluding those approved by the Company), and other acts that cause inconvenience to customers. 74. Using a device that has been modified in violation of the terms of use stipulated by the terms of use, guidelines, and other regulations established by the manufacturer of hardware or software, such as disabling the management of hardware or software, to use this service. 75. Acts that directly or indirectly induce or facilitate the acts set forth in the preceding items. 76. Other acts that the Company determines to be inappropriate.

Article 21 (Cancellation by the Company)

77. In the event that the customer violates the provisions specified in the items of the preceding Article or other provisions of these Terms of Use, the Company may immediately terminate the Use Agreement without prior notice to the customer regardless of whether the contractor is responsible or not.
78. If the Use Agreement is canceled pursuant to the provisions of the preceding paragraph, the Use Fee already paid will not be refunded.

Article 22 (Agreement on Inspection, Use, Disclosure and Deletion of Data)

79. We will pay close attention to and safely manage the information you enter during registration and the information you send, such as chat task files (hereinafter referred to as “transmission information”).
80. The Customer shall retain the copyright related to the transmitted information even after transmission. The Company may reproduce, adapt, automatically transmit the transmitted information to the public, and make it transmittable and other uses necessary for that purpose only to the extent necessary for providing the Service to the Customer.
81. Regardless of Paragraph 1, in view of the fact that this service is essentially a service via the Internet communication network where the risk of loss, alteration, destruction, etc. of information exists, the customer shall back up the transmitted information at his / her own responsibility. We are not responsible for any damage suffered by the customer due to the failure to back up, including the restoration of the transmitted information.
82. The Company does not disclose transmitted information or recover deleted data, and is not responsible for the disclosure and recovery of transmitted information.
83. In the case of any of the following items, the Company may view, use, or disclose the transmitted information to a third party.

1. When there is a warrant from an investigative agency, when there is a request for disclosure from a court, or when there is a request for disclosure from an administrative agency
2. When we are obliged to disclose in accordance with the law
3. When the Company determines that the Customer is engaging in an act that falls under the prohibited matters specified in Article 22
4. When necessary to protect the life, body, or other important rights of customers or third parties
5. When there is an urgent need for maintenance of this service
6. When there is a need to comply with the above items

84. We may delete some or all of the transmitted information in the case of any of the following items. We are not responsible for deleted transmitted information, including the restoration of the information.

1. When the agreement of the contractor is obtained
2. When the Company determines that the Customer is engaging in a prohibited act falling under each item of Article 22
3. When the Usage Contract is terminated by the cancellation by the contractor specified in Article 19
4. When the Usage Agreement is terminated by the cancellation by the Company as specified in Article 23
5. When this service is abolished by Article 16
6. When the Starter Plan subscriber has not logged in to this service for more than one year
7. When there is a need to comply with the above items

85. The provisions of Paragraphs 4 and 5 do not oblige the Company to implement the measures set forth in the same paragraph in certain cases. Whether or not the above measures are implemented shall be based on the Company’s voluntary judgment.
86. Enterprise Plan subscribers can use the chat log export function (meaning the function of receiving disclosure by exporting transmission information within the scope specified by the Company from this service and using the disclosed transmission information for legitimate purposes such as audits. The same shall apply hereinafter), but in using it, you shall comply with all the items specified in the following items.

1. To take all necessary measures for the safety management of transmitted information, such as specifying the purpose of use of transmitted information disclosed by the Company using the chat log export function and clearly indicating it to employees (including but not limited to establishing provisions in internal rules), developing internal rules related to the use of the chat log management function (including but not limited to establishing authority provisions for system administrators), thoroughly disseminating the rules, and conducting audits or checks on the usage status of the chat log export function.
2. Do not use the chat log / export function without a legitimate purpose such as investigating the cause of fraud from the viewpoint of internal control or auditing purposes
3. Do not use the transmitted information beyond the purpose of use specified in the preceding item without the consent of the Company, and do not disclose or leak to third parties (including but not limited to Enterprise Plan users)

87. Notwithstanding the preceding paragraph, the Company shall not allow the disclosure of Transmitted Information in the case of falling under any of the following items. The subscriber of the Enterprise Plan shall not make any objection to the non-disclosure of Transmitted Information based on this section.

1. When it is found that the measures specified in item 1 of the preceding paragraph have not been taken
2. When it is found that the disclosure application based on item 2 of the preceding paragraph does not meet the conditions separately specified by the Company
3. When it is recognized that the purpose of use of transmission information is not legitimate
4. When it is recognized that it is not appropriate to disclose other transmission information

88. Customers and Premium Plan or Enterprise Plan subscribers whose use contracts have been terminated due to cancellation by subscribers specified in Article 17 or cancellation by the Company specified in Article 23 have terminated the license to use this service based on Article 1 (10) Premium Plan Users, etc. (hereinafter referred to as “Terminated Users” together with the Customers and Premium Plan Users, etc.) Transmission information sent to this service during the use contract period will be deleted or saved as follows. Transmission information for chat: Transmission information related to chat is in a state that can be restored, but the system considers it to be deleted (hereinafter referred to as logical deletion) and cannot be referred to from the outside. There is no limit on the storage period of transmission information related to logically deleted chat. Transmission information for tasks: It will be treated the same as transmission information related to chat. Transmission information for files: Transmission information related to files will be migrated to the storage server managed by the Company at the end of the usage agreement and can no longer be referred to from the outside. Transmission information related to files migrated to the storage server will be completely deleted (hereinafter referred to as “physical deletion”) by the system after a certain period of time has elapsed from the migration. Transmission information other than chat task files: Transmission information other than the name, company name, email address, and other chat, task, and file of the terminated user will be stored without being deleted in case the support of the terminated user is required after the termination of the usage agreement. There is no limit on the storage period. However, transmission information related to the profile published on this service will be physically deleted at the time of termination of the usage agreement.

Article 23 (Agreement on how to provide this service)

89. The Company provides the Services on an as is basis. The Company does not provide any warranty for each of the following items. Furthermore, even if the Customer obtains information about the Services directly or indirectly from the Company, the Company does not provide any warranty to the Customer beyond the contents specified in these Terms of Use.

1. That there are no problems or obstacles in the usage environment due to the use of this service
2. Accuracy, completeness, permanence, fitness for purpose, usefulness of this service
3. Compliance with laws and regulations applicable to customers, internal rules of industry associations, etc.

90. We will provide this service under encryption by SSL communication. You acknowledge this security level.
91. We are not responsible for monitoring any chat or file uploaded by you using this service.

Article 24 (Exemptions)

92. If your user ID and password are used by a third party, we will not be liable for any damage you suffer, regardless of your intentional or negligent behavior.
93. In the event of unauthorized use of a credit card by a third party, the transaction shall be settled between the customer and the third party and the credit card company, and the Company shall not be liable for any willful negligence of the customer.
94. In the event of a dispute between you and a credit card company, a collection agency, or other financial institution, the parties concerned shall resolve the dispute and the Company shall not be liable.
95. During the service interruption period under the provisions of Article 14, the Company shall not be liable for any damage caused by the use of this service, such as damage related to the customer being unable to use this service, damage related to the interruption of work, damage related to the loss of data, damage that could not be obtained by using this service, regardless of whether it is direct damage, indirect damage, or actual damage, and the customer agrees to this.
96. During the service suspension period under the provisions of Article 15, the Company shall not be liable for any damage caused by the use of this service, such as damage related to the customer not being able to use this service, damage related to the interruption of work, damage related to the loss of data, damage that could not be obtained by using this service, regardless of whether it is direct damage, indirect damage, or actual damage, and the customer agrees to this.
97. In the event that the Service is discontinued pursuant to the provisions of Article 16, the Company shall not be liable for any damages incurred in connection with the use of the Service, such as damages resulting from the inability of the Customer to use the Service, damages resulting from the interruption of work, damages resulting from the loss of data, and damages resulting from the inability to obtain benefits from the use of the Service, regardless of whether such damages are direct or indirect damages or actual damages, and the Customer shall accept such damages.

Article 25 (Limitation of Liability)

98. The Company s disclaimers in these Terms of Use shall not apply to cases where the Company is willful or grossly negligent. However, this does not apply to Starter Plan subscribers.
99. If the Company is liable for damages (in the case of the preceding paragraph or the application of the Consumer Contract Act or other laws, etc.), the scope of the damage to be compensated shall be limited to the direct and normal damage that actually occurred to the customer, and the Company shall not be liable for other special damages including lost profits. In addition, the amount of compensation shall be limited to the usage fee paid to the Company by the contractor of the usage contract up to the time when the damage occurred.

Article 26 (Dispute Resolution and Compensation for Damages)

In the event that the Contractor or Premium Plan User, etc., or a person using the Service based on the authority granted by the Company to the Contractor of the Premium Plan or Enterprise Plan causes damage to the Company or a third party due to the use of the Service, and a dispute arises (including cases where the Company or a third party suffers damage due to the Customer s failure to fulfill the obligations under these Terms of Use), the Contractor shall handle the dispute at its own responsibility and cost, and shall compensate for such damages.

Article 27 (Confidentiality)

The Customer shall not use the information disclosed by the Company in connection with the Services, specifying that it will be treated confidentially to the Customer, for any purpose other than the purpose of disclosure, and shall not disclose it to any third party, except with the prior written consent of the Company.

Article 28 (Possibility of separation)

If any provision of these Terms of Use is found to be illegal, invalid or impossible by law or a court, the other provisions of these Terms of Use shall remain in full force and effect.

Article 29 (Governing Law)

The formation, validity, performance and interpretation of this User Agreement shall be governed by the laws of Japan.

Article 30 (exclusive consensual jurisdiction)

The Tokyo District Court shall be the exclusive jurisdiction court of the first instance for disputes related to this Use Agreement.

Article 31 (Agreement)

If a problem arises between the customer and the Company with respect to the Service, the customer and the Company shall consult in good faith and strive to resolve the problem. Above

Established on September 3, 2024